Comments, Complaints & Compliments

We endeavour to provide and maintain a high standard of service at all times but if you are unhappy with any aspect of our service, please contact the Practice to discuss your concerns further.

Our named Complaints Officer is Mrs Lin Bennett (Practice Manager)

Our complaints procedure is drawn-up in accordance with NHS guidelines.  Hard copies are available in our waiting area and by accessing the link below.

Similarly, we are always interested to hear comments and suggestions on how to improve the service we provide.

We also would like to hear from you if you have a positive experience to share with us.

Please feel free to drop us an email -

Please be advised that during COVID-19 Pandemic period we may not be able to answer your complaint in accordance with NHS Complaint procedure timeframe.  Your complaint may take up to three months to be acknowledged and dealt with.




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Contact Us

Ford Medical Practice
91-93 Gorsey Lane
L21 0DF
Tel: 0151 949 2000